Addrienne - Hotel engineering at sea level

Troubleshooting on cruise ships

Expertise in hotel-technical project management for smooth operations and customer satisfaction.

Introduction to Troubleshooting Methods

Welcome to my troubleshooting services for cruise ships.

As people in the cruise industry, we all understand the critical role that well-functioning equipment and knowledgeable staff plays in providing an exceptional guest experience on board cruise ships.

If you are dealing with a challenging project, with a current breakdown, or just a crew shortage, maybe I can be of help. With my creative thinking abilities, I can help you to find alternative ways to bring your hotel-technical system or operation back in service, or to get your project back on track.

Why troubleshooting in hotel-technical fields?

Efficient organization and smooth operation are crucial aspects of running a cruise ship. As a floating hotel, a cruise ship relies heavily on its hotel equipment to provide guests with a comfortable and enjoyable experience throughout their journey. Malfunctioning or poorly performing equipment can disrupt guest satisfaction, impact operations, and result in costly downtime.

That’s why it’s essential to react fast and creative to any disturbances that might occur during operation or during a project.

Troubleshooting during operation – How to find and solve the mysteries behind repetitive guest complaints?

Are some of your cabins receiving the same complaints again and again? Too much/weird noises once in a while; too little or too cold water at specific times of the day, air conditioning too loud, shower too smelly, …the possibilities are endless.

And occasionally, it is very difficult for the onboard team, to research the root course of those issues during operation. Especially, because the reason for the issue is often located far away from the location where the syndromes occur.

Especially ships, that are advanced in years, often seem to have some quirks that are very difficult to identify.

In the past years, I have worked on many “elderly” vessels and solving these mysteries became one of my favorite tasks – from golf ball syndromes and other knocking sounds, to missing water circulation, roaring AC units and many more.

So, if you would like to solve your mystery and ensure all your cabins are quiet and as per passenger’s needs again, give me a call and send me on your ship.

Troubleshooting during project implementation - Your project needs a fresh pair of eyes/hands?

The dry dock period presents a perfect opportunity to perform maintenance and troubleshooting tasks on your vessel’s hotel equipment.
But it also presents a perfect opportunity for projects to get out of hand – to burn money, resources and lose precious time.

Sometimes, projects run into massive obstacles and need creative solutions to get them back on track.
Maybe your project manager is prevented from the job, or you have a short-notice project and are lacking the manpower to pull it through?

Just give me a call and we will see if we can deliver your project together.

Troubleshooting in the Dry Dock

The dry dock period presents an opportune time to perform maintenance and troubleshooting tasks on your vessel’s hotel equipment.
But sometimes, projects run into massive obstacles and need creative solutions to get them back on track.
Maybe your project manager is prevented from the job, or you have a short-notice project and are lacking the manpower to pull it through?

Just give me a call and we will see if we can solve your project.

Troubleshooting during staff shortage – How to cover open positions on short notice?

Are you responsible for the manning of your ship? Are you looking for someone to cover a position in the hotel-technical areas on short notice?
Having properly trained and knowledgeable crew aboard is crucial for a flawless guest operation. Especially in the technical areas, it is of upmost advantage, to have crew that knows the ship, the equipment and how to react rapidly to occurring struggles with the technical equipment.
However, in recent years it gets more and more difficult to staff the ships with skilled personnel. Which also makes it difficult to react to unforeseen staff shortage on short notice.
Give me a call, maybe I can jump in for your hotel engineer or AC Engineer position.
Or I might have just the right person in my network who can help you out.

Frequently asked Questions (FAQ)

What are the benefits of having a troubleshooter with experience on "elderly" vessels?

A troubleshooter with experience on older vessels have a deep understanding of the quirks and challenges that may arise. For troubleshooting, it helps to be skilled at identifying and resolving issues specific to aging equipment, or the behavior ships can develop due to refurbishments, repurposing of areas or lengthening of a ship.

What is the advantage of hiring an external troubleshooter?

To focus on such a specific task during operation can be challenging for the onboard crew, because they need to focus on the general operation and maintenance of the ship. An additional troubleshooter provides an additional set of hands and eyes who can solely focus on the problem at hand.

What is the advantage of hiring a troubleshooter for short-notice projects?

Hiring a troubleshooter for short-notice projects brings a fresh perspective and expertise to overcome obstacles. They can provide creative solutions, manage resources effectively, and ensure projects stay on schedule, preventing unnecessary delays and cost overruns.

How can a troubleshooter help in finding alternative ways to bring hotel-technical systems back in service?

A troubleshooter with creative thinking abilities can analyze the situation, think outside the box, and propose alternative solutions to bring hotel-technical systems back in service. They can identify workarounds, temporary fixes, or implement interim measures until a permanent solution is in place.

How can troubleshooting services help during staff shortage situations on a cruise ship?

Troubleshooting services can help cover open positions on short notice, especially in technical areas. Having a knowledgeable team leader stepping in ensures the continuity of operations, minimizes disruptions, and maintains the high standards of service expected by guests.

How quickly can you respond to equipment issues during guest operations?

Give me a call, so we can check how fast I can be available for you. If I am not available myself, maybe I can tell you someone who is.

How do you handle complex equipment issues?

During my years aboard, I worked with a variety of different equipment. And with a variety of suppliers. If I cannot help you with a specific type of equipment, maybe I can recommend you the right person, that can. Let’s talk about it – give me a call.

How can we engage your services for troubleshooting our cruise ship's hotel equipment?

You can get in touch with me through the website or contact me directly. Together, we will discuss your requirements and search for a tailored solution for troubleshooting your cruise ship’s hotel equipment.

Are your troubleshooting services available worldwide?

Yes, my services are offered worldwide. I’m generally located in Europe, but if you have a project outside of the EU, give me call and we can see how fast I can be there.

How can we implement a freelancer in our corporate structures?

You can simply book me for the duration of your project and I will work in your team structure like a regular employee. The costs for the project will be clearly defined before the start, so you can calculate with a clear pricing.
For the trainings on board, you can add me to the crew roll – I keep my certificates up-to-date – or book me on board like a contractor.